Telephone Support Avaya


Our Customers

Hey All,

Office Telephone Systems Customer: Sloan ConstructionSloan has been really impressed by all your efforts and the phone system itself. I did receive the card your company sent and I wanted to just say thank you. Both of you have been very helpful and patient with us. Thanks again and have a wonderful Christmas holiday.

IT Manager


Office Telephone Systems CustomerReally enjoying the phone system. Still getting used to the features, and trying to use all of them that we can. Lorri and Shane have been a huge help. You guys are a class act.

Thanks for everything.
Vice President

To: Josh

Avaya IP Office: Cornerstone National BankHi. I know everyone hears when their folks screw up, but they don’t always hear when their folks do great work, so here goes! Your folks have done an outstanding job for me on this Operations Center project and converting the main office over to new phone equipment and NuVox. The response time has been great; The patience they have shown with me and everyone else has been above and beyond The set up of the new system was almost perfect the first day.  And the willingness to minimize the pain and suffering of customers has been wonderful. Lorri, Shane, Brian, you, and everyone else, right down to the person that answers your phones have all been great to work with! Shane came out on last Friday afternoon to do something that had been scheduled to be done this week, just because he finished another project early! I can’t say enough how much I appreciate your technical support on this project. Please forward this on to your people with a big THANK YOU!

I am very satisfied with the service, training and support we’ve received from Prime Line.  They delivered on everything they committed to.  And the performance and features of our new Avaya phone system have met all of my expectations.  I would recommend them to anyone in the market for a new phone system.

VP Operations

Avaya IP Office Cusstomer: Spartan Foods of AmericaDuring the investigation phase of our phone project we met with 4 different vendors and early into the project selected Prime Line Communications as the vendor we wanted to work with.  We were impressed with their people and approach to understanding our business requirements.  They also were very patient with us, as we navigated through a number of capital projects, an acquisition, and a facility expansion, which kept moving our timeline out for a new phone system.  Not to mention a change in requirements and specifications with each change.

We are pleased to report we had a successful implementation this past spring and the new system has exceeded our expectations.  The training and pre-installation resulted in a flawless cut-over (a matter of minutes).  The Avaya IP Phone System has resulted in a convergence of our computing and voice networks which allows us to work hand-in-hand with our remote warehouse, as if they were located in our main facility.

We highly recommend Prime Line Communications for your voice and data needs.

Spartan Foods of America, Inc.

Avaya IP Office Customer: Park Place CorporationI want to start off by saying that Prime line has been a pleasure to work with from start to finish.  From the sales staff to the technicians everyone made me feel right at home. We started a two month venture trying to find the right vendor for our new phone system. We had a ten year old digital legacy system and needed something new that would satisfy our needs as well as put us on top of technology. We chose Prime Line because of their VOIP offering as well as the welcoming and knowledgeable staff. We purchased the IPOFFICE 500as well as new Extreme POE switches.I could not be happier with the way the entire project went.This was the smoothest install I have ever experienced. The performance of the IPOFFICE and the Extreme switches can’t be beat.

This is the easiest system to maintain that I have ever worked on. In fact the IPOFFICE just about maintains itself.  The voicemail is very user friendly and has more options than other more expensive systems. If you are looking for a reliable partner and a phone system on top of technology then Prime line and the Avaya IP OFFICE are right for you. Thanks Prime Line!

Network Manager

Avaya IP Office: Sterling Contract PackagingThe staff at Prime Line is knowledgeable and professional. When we decided to upgrade our communication system, the transition was seamless.


Avaya IP Office Customer: Glenco FireplacesMoving to a new location is always a strain, with many delays and unknowns. Expecting a sharp increase in business due to our improved location, we decided upon a VOIP Telephony Solution which we thought would meet our immediate and future needs. This proved to be a dismal failure as the company could not consistently deliver even the simplest of phone services – the dial tone. Knowing we were losing business by the minute, we contacted Prime Line, having worked with them several years before and knowing their reputation for both quality and knowledge of the industry. Within 2 days techs were busy installing, and within the week we had dial tone with temporary service.  Prime Line coordinated the baby-sat the LNP process to insure that our customer-facing Toll-Free and Vanity numbers were transferred correctly. They installed the Avaya IP Office, included personalized training, and have since programmed it several times to suite our “musical-office chairs.”

We now have a phone system as reliable as the Office Desk – nobody ever questions whether it’s working or not. If we ever have to move or even upgrade again, you can be sure we’ll call the, “moving, porting, and connecting” people – Prime Line Communications.

IT Manager