Telephone Support Avaya


Prime Line Communications takes great pride in taking care of our customers after the initial sale and implementation of your office telephone system or video conferencing solution. We provide the most comprehensive post-warranty maintenance in the industry. Our maintenance program is designed to provide the highest level of support in the most critical of situations. By utilizing the maintenance services provided by Prime Line, you gain peace-of-mind that no matter what happens, Prime Line Communications has you covered. 

Maintenance services provided by Prime Line include, but are not limited to:

  • Advanced replacement of all covered equipment
  • No labor or premise visit charges for maintenance related issues
  • Quarterly dial in or on-site evaluation of equipment
  • Quarterly backup of current system programming information
  • Reduced labor charge for any system moves, adds, or changes
  • Reduced monthly TEK Care contract rates (If applicable)
  • Remote monitoring services (If applicable)
  • Same day critical component replacement
  • 24 X 7 X 365 (4) hour emergency response

Contact Prime Line Communications today for your office telephone system and video conferencing solutions.  Or for more information, browse our pages for Avaya IP Office, Avaya IP Office Essential Edition, Avaya Partner ACS, , Polycom video conferencing, and LifeSize video conferencing.